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Returns Policy

WHAT can be returned?
We do not accept returns if you change your mind.

We will accept returns if the customer receives an incorrect item or faulty/damaged item.

We do not recommend sending chocolate via post during summer and take no responsibility if chocolates are melted. Melted or broken chocolate is not considered faulty/damaged and cannot be returned. We also suggest that if you do send a gift with chocolates that you advise the recipient, so they can be home to receive the gift.

NOTE: We may request photographic evidence of faulty/damaged items prior to giving authorisation for the item to be returned to us.

WHEN do items need to be returned by?
The customer needs to notify us of any faults/incorrect item within 2 working days of the item being delivered (as confirmed postal tracking) and the item must be returned within 7 days of the delivery date (as confirmed by postal tracking).

WHERE do items need to be returned to?
Customers need to contact us via email admin@gifts2thedoor.com.au and provide:

Order number
Customers contact details
Description of the item
Reason for return

Gifts 2 The Door will review the information and provide further instructions for the customer.

HOW do customers return items?
Gifts 2 The Door will provide instructions on how the customer can return the item after we have reviewed their initial email with details of the faulty/damages or incorrect item.

SHIPPING for returns?
Gifts 2 The Door will pay for the cost to return the item, however the customer will be liable for any loss or damage to the item during transit, therefore we do recommend that they purchase shipping or postage insurance.

CREDIT for returns?
We will send a replacement item if the item is damaged. We will offer a refund where the item is faulty or does not do what it is supposed to do (refund will be processed via the same method as payment was made).

Instore return option?
N/A

Packing materials?
Items must be in the original packaging and packaged adequately for transit.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gifts 2 The Door’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Gifts 2 The Door’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Lancelot Green Wattle Grove WA 6107. Our ABN is 74761135066. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Agreement

By viewing, browsing, shopping on the Gifts 2 The Door website, you agree to the following the terms and conditions.

Delivery

You agree that you have read, understood and accept the delivery information as stated on the 'Delivery Information' page of our website. Gifts 2 The Door will endeavour to deliver an order by the date requested. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order or request a refund. Once products have been dispatched, it is the customers’ responsible to liaise with the courier or delivery agent in relation to the time/date of delivery. For more delivery information, please refer to the delivery information https://www.gifts2thedoor.com.au/delivery.html

Chocolates and perishable Items

Refer to delivery information https://www.gifts2thedoor.com.au/delivery.html

We are unable to guarantee the quality of products upon delivery that are sent during the warmer months (eg. chocolate melting in the heat), as well as chocolate products breaking in transit. These will not be considered faulty or damaged and are not entitled to a refund/replacement. We highly recommend that you advise the recipient that they wil be receiving a gift and have the gift delivered to an address that will be attended during business hours.

Substitution of products

We reserve the right to replace any unavailable product with a product of equal or greater value.

Legal capacity

If you are under 18 years old, you can not place an order. Please find an adult to place the order for you. If you are over 18 years old, you acknowledge that you are over 18 years old.

Website Use

The Intellectual Property rights on this website belongs to Gifts 2 The Door; you may not copy, distribute, publish, license, use, reproduce or disseminate in any way without the written consent of Gifts 2 The Door The intellectual property rights includes (but not limited to) items such as our Logo, website template, our pictures, item descriptions. This website may host links to third party websites; we are not responsible for the content or availability of the third party websites.

Returns

Refer to our returns policy https://www.gifts2thedoor.com.au/returns.html

Pricing

All prices are in AUD Prices are subject to change at any time without notice Prices exclude delivery costs (if any), delivery costs are shown separately on the order All advertised prices for gifts/hampers and freight are GST inclusive.

Terms are subject to change.